Genesis Casino Bonus Codes 2021

Free spins are normally credited to your account within 24 hours of a deposit being made.

How long your withdrawal takes, depends on the payment method you select and if you have submitted the required documents to verify your account. You can see the processing times and any applicable fees here Payment Methods, and you can get more information on how to verify your account here Account Verification.

No longer than 48-72 hours from the moment we receive all the required documentation.

Log in to My Account and select the profile tab. Here you’ll be able to correct the information that you submitted at registration, excluding your name, date of birth and country of residence, which cannot be updated for security reasons. If you discover an error, please email support@genesiscasino.com.

Most deposit methods are instant, but some take slightly longer depending on the provider and country. You can find timelines for each of the deposit methods below: Debit Card – Instantly, E/Wallet – Instantly, Prepaid Card – Instantly, Bank Transfer (Trustly) – 3-5 Business Days. please visit our Payments Section for more information.

Don’t panic. First, make sure that the funds were deducted from your card/account and then contact us. We should be able to trace and solve the problem without any proof of deposit. However, in some rare cases we might need to ask you for a copy of the transaction to enable us to investigate it with the payment provider.

Yes, you can surrender a bonus before you start to play or even after you have placed bets with the bonus funds. However, if you surrender a bonus after betting with it, any winnings will be surrendered and any losses will be deducted from your real funds. To surrender a bonus, go to the Balance & Bonus tab, under My Account section. Then click the “Forfeit” button found under your active bonus to surrender it