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Eclipse Casino Popular FAQs
You can check available promotions and claim your bonus in the “Cashier” section. Please note that bonuses may only be claimed on deposits that have not yet been played. It is advisable to use the coupon before making your deposit to enjoy the desired benefits. Please, contact the Live Chat support to check about the best promotions available at the time of placing a deposit.
There are many reasons for a bonus to fail to claim. If your bonus did not claim, please come to Live Chat before you start to wager on your deposit, and one of our friendly customer support representatives will assist you. Please also note that the bonuses cannot be added retroactively.
Please make sure to check the T&C of the bonus prior to claiming it, as the bonuses apply to particular games only. Additionally, such games as baccarat, craps, and pai gow poker are ALWAYS restricted when a bonus is active on your account, unless otherwise stated in the bonus conditions. For more details and selection of the best bonuses for you, please contact the Customer Support Desk.
Regular monthly bonuses are valid throughout the whole month they are issued for. Special promotions might be valid on particular days, as specified in the details of the bonus in question. For more details on specific bonuses, please make sure to check with the Customer Support Desk via Live Chat.
Wagering is the total amount of bets that you will need to place in order to convert bonus money into real money. For more details about each particular bonus, please search for the Bonus Terms in the “Bonuses Terms and Conditions at Eclipse Online Casino” paragraph in Terms and Conditions part on the website or contact the Customer Support Desk via Live Chat.
Some bonuses come with a maximum cashout limit. This means that once you win, you can only withdraw up to the maximum cashout value, as determined by the bonus conditions. Thus, once the playthrough of the bonus is met, then if you have a balance over the allowed max cashout limit, the system will automatically set your balance to the max cashout limit.
Please note that you can play only the Instant Play version on a MAC PC, as the downloadable version would not be available (the downloadable software is compatible with Windows only).
If you get disconnected while playing, the platform will remember where you left off and will reconnect you at the same spot. All the bets and winnings will remain and will not be lost at this point. Please make sure to log back in with the same device you used before, as otherwise you might not be able to finish the bet you had. For more details, please contact our Customer Support Representatives via Live Chat.
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